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Frequently Asked Questions
How to start with an order?
You could order a sample first before mass production. We send samples by DHL fast shipping (about 3-7 days to most countries). After the sample is confirmed, you can proceed with a trial order.
What payment methods do you accept?
We accept T/T, Western Union, PayPal, Visa, L/C, and Escrow (Alipay). For bulk orders, a 30% deposit is required, with the balance paid before shipping.
Can you customize our Logo?
Yes, simply send us your artwork, and we can create custom labels and tags for your products.
What is the production and shipping speed?
We maintain stock for certain products for quick dispatch. Small orders typically take 1-2 weeks, while large orders take approximately 3-4 weeks depending on the product type.
How long does the shipping take?
Orders can be shipped by sea or air. Fast express options (FedEx, DHL, TNT) usually take 3-7 days to Europe and the USA. Please contact us for specific pricing based on your needs.
Why should I choose your service over other sellers?
Our core principle is customer orientation. We are committed to solving any questions or problems to ensure your complete satisfaction with every order.