💬 FAQ
What is the Minimum Order Quantity (MOQ)?
The MOQ is 10pcs. All samples can be made according to your requirements. Existing samples are free; custom samples will be charged and refunded for orders over 100pcs.
How can I place an order?
Step 1: Confirm price via quotation. Step 2: Receive Proforma Invoice and pay 30% deposit. Step 3: Production starts. Step 4: Pay 70% balance before shipment. Final: Shipment upon receiving balance.
What are the payment terms?
We accept TT, Western Union, Paypal, and Bank Transfer. A 30% deposit is required in advance, with the 70% balance paid before delivery.
What is the estimated delivery time?
Sample orders take 10-15 days after deposit. Bulk orders typically take 30-40 days after getting the deposit.
How are the products shipped?
Shipping cost depends on weight and location. Products usually reach you in 3-5 days via DHL, FEDEX, UPS, EMS, or TNT.
What is the packing details?
We provide spare stones for each size. Items are packed in OPP bags and strong cartons for protection.