Frequently Asked Questions
What is the Minimum Order Quantity (MOQ)?
The MOQ is 10pcs. Sample orders can be made based on your requirements. Existing samples are free, while custom samples based on customer requirements will be charged; the sample cost is refundable for orders exceeding 100pcs.
How can I place an order?
Step 1: Request a quotation to confirm price. Step 2: Receive Proforma Invoice and pay 30% deposit. Step 3: Production begins after receiving deposit. Step 4: Pay 70% balance upon receiving commercial invoice before shipment. Final Step: Parcel is shipped after balance is received.
What are the payment terms?
We accept TT, Western Union, Paypal, and Bank Transfer. A 30% deposit is required in advance, with the remaining 70% balance paid before delivery.
What is the estimated delivery time?
For sample orders, delivery takes 10-15 days after receiving the deposit. For bulk orders, it takes 30-40 days after the deposit is received.
How are products shipped and how long does it take?
Freight depends on weight and location. Products usually reach you within 3-5 days via DHL, FEDEX, UPS, EMS, or TNT.
What are the packing details?
We provide spare stones for each size. Each item is packed in an OPP bag and secured in a strong carton for shipping.