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Frequently Asked Questions
1. What is the Minimum Order Quantity (MOQ)?
The standard MOQ for bulk orders is 30 pcs. However, sample orders are welcome starting from 10pcs to meet your requirements.
2. What is the process for placing an order?
First, we confirm pricing via a quotation. Then, a proforma invoice is sent for a 30% deposit. Once production is complete and the 70% balance is settled, your parcel will be shipped.
3. Which payment methods do you accept?
We accept multiple payment terms including T/T (Bank Transfer), Western Union, Money Gram, and Paypal. A 30% advance deposit is required.
4. How long does sample and bulk delivery take?
Sample orders typically take 7-15 days. For bulk orders, the production and delivery cycle is approximately 30-40 days after receiving the deposit.
5. What are the shipping options and timelines?
We ship via major express carriers like DHL, FEDEX, UPS, EMS, and TNT. Products generally reach your hands within 3-5 business days after shipment.
6. How are the products packaged for safety?
Each piece is packed in an individual OPP bag. We use strong cartons for outer packaging and provide spare stones for each size to ensure your product remains perfect.